BBC Plumbing

Bob of BBC Plumbing earns strong praise across the majority of reviews for responsiveness, fair pricing, and solid workmanship — many customers highlight same-day or next-morning availability, reasonable charges, and quality repairs on a wide range of plumbing issues. However, the review pool contains several serious negative incidents that meaningfully drag down the scores: two reviewers report... Read more

Bob of BBC Plumbing earns strong praise across the majority of reviews for responsiveness, fair pricing, and solid workmanship — many customers highlight same-day or next-morning availability, reasonable charges, and quality repairs on a wide range of plumbing issues. However, the review pool contains several serious negative incidents that meaningfully drag down the scores: two reviewers report Bob making appointments and simply not showing up without any call or explanation, one reviewer describes a significant pricing dispute where the final bill was 60% over the verbal estimate and Bob became defensive and unprofessional when questioned, and one reviewer alleges Bob accepted $5,000 for a commercial job, abandoned the work mid-project, and never returned — with the completed portion found to be non-code-compliant. These are not minor complaints; they represent patterns of unreliability and, in one case, a potentially serious breach of trust. Pricing scores are tempered by the one documented overcharge dispute despite the many positive pricing mentions. Project completion scores are significantly penalized due to the no-show incidents and the alleged job abandonment. Read less