B & R Plumbing

B&R Plumbing has a strong base of satisfied customers who frequently praise responsiveness, professionalism, and technical skill — with multiple named technicians (Michael, Ron, Alex, Kevin) receiving specific commendations. However, the score is meaningfully pulled down by several credible negative reviews citing serious concerns: two no-show incidents, one rude and incomplete repair job, a $5,... Read more

B&R Plumbing has a strong base of satisfied customers who frequently praise responsiveness, professionalism, and technical skill — with multiple named technicians (Michael, Ron, Alex, Kevin) receiving specific commendations. However, the score is meaningfully pulled down by several credible negative reviews citing serious concerns: two no-show incidents, one rude and incomplete repair job, a $5,363 water heater charge that the technician himself could not justify, a $1,400 charge for roughly 1.5 hours of work and ~$200 in parts, and a reported $300 unexplained overcharge on a quoted job. Pricing is the weakest dimension, with a notable split between customers who felt they received great value and others who felt significantly overcharged. Project completion is moderately strong but is tempered by the no-show pattern and one instance of incomplete repair work where follow-up calls went unanswered. Read less