Atlas Home Services

Atlas Home Services presents a deeply polarized review profile spanning over a decade. A meaningful subset of positive reviews — primarily from plumbing-focused interactions and specific named technicians such as Kris, Carlos, Kyle, Konnor, Tim, and Kevin — describe skilled, punctual, courteous, and fairly priced service. However, these are heavily counterbalanced by a large volume of serious ... Read more

Atlas Home Services presents a deeply polarized review profile spanning over a decade. A meaningful subset of positive reviews — primarily from plumbing-focused interactions and specific named technicians such as Kris, Carlos, Kyle, Konnor, Tim, and Kevin — describe skilled, punctual, courteous, and fairly priced service. However, these are heavily counterbalanced by a large volume of serious negative reviews describing rude and abusive office staff (particularly a woman named Kimberly and others), systematic contract non-honoring, hidden charges, price gouging, abandoned work, warranty refusals, and repeated failures to complete jobs correctly. The professionalism and pricing scores are severely dragged down by consistent, detailed complaints about deceptive billing practices, upselling, and hostile customer service at the administrative level. Project completion suffers significantly due to multiple documented cases of unfinished work, no-shows, and warranty abandonment. Experience scores slightly higher because individual field technicians frequently receive praise, but this is offset by numerous accounts of incompetent diagnoses and faulty installations. Read less