2 Sons Plumbing - Tacoma

2 Sons Plumbing receives strong praise for the technical skill and professionalism of individual technicians — names like Davie, Steven, Chad, John, and James appear repeatedly with genuine, specific commendations — which drives a respectable experience score. However, pricing is a significant and recurring concern: multiple reviewers explicitly describe feeling overcharged, encountering infla... Read more

2 Sons Plumbing receives strong praise for the technical skill and professionalism of individual technicians — names like Davie, Steven, Chad, John, and James appear repeatedly with genuine, specific commendations — which drives a respectable experience score. However, pricing is a significant and recurring concern: multiple reviewers explicitly describe feeling overcharged, encountering inflated quotes, or discovering they paid substantially more than competitors for equivalent work, pulling the price-friendly score down considerably. Project completion is mixed: several jobs were resolved well and efficiently, but there are notable failures including one instance of a disconnected drain pipe left unrepaired after an estimate visit, a clogged drain made worse rather than better, a missed appointment with no proactive communication, and a deceptive contract-signing incident. Professionalism scores moderately well on the strength of courteous technicians and responsive scheduling, but is tempered by billing disputes, a no-show, and at least one instance of a technician not honoring an advertised coupon. The overall picture is a company with genuinely skilled and personable field staff undermined by inconsistent business practices and pricing transparency issues. Read less