Smith Heating & Cooling

Smith Heating & Cooling shows significant inconsistency across reviews spanning 13 years. While recent reviews (2024, 2018) praise fair pricing and knowledgeable technicians, older reviews (2011–2016) document serious failures in professionalism, project completion, and responsiveness. Critical issues include missed appointments, incomplete repairs requiring multiple callbacks, rude staff intera... Read more

Smith Heating & Cooling shows significant inconsistency across reviews spanning 13 years. While recent reviews (2024, 2018) praise fair pricing and knowledgeable technicians, older reviews (2011–2016) document serious failures in professionalism, project completion, and responsiveness. Critical issues include missed appointments, incomplete repairs requiring multiple callbacks, rude staff interactions, and unresolved follow-ups lasting weeks. The company demonstrates strong pricing transparency and occasional excellent service, but reliability and accountability appear problematic. The WW Score of 62.8 reflects this volatility—positive recent sentiment is offset by documented systemic failures in communication and job completion. Read less