Roemer Rooter

Roemer Rooter receives consistently positive marks for professionalism, friendliness, and responsiveness across the majority of reviews, with many customers praising prompt arrival and courteous service. However, the single detailed 1-star review is a serious drag on multiple dimensions: it documents a safety-critical failure (an uncapped gas line left open), poor scheduling communication that lef... Read more

Roemer Rooter receives consistently positive marks for professionalism, friendliness, and responsiveness across the majority of reviews, with many customers praising prompt arrival and courteous service. However, the single detailed 1-star review is a serious drag on multiple dimensions: it documents a safety-critical failure (an uncapped gas line left open), poor scheduling communication that left a family with a one-year-old without hot water unnecessarily, and an unexpected $300 bill sent weeks later with no response to a complaint email. On pricing, one reviewer praised savings of 'thousands,' another confirmed work was done 'for the price quoted,' but the 1-star review describes an unexpected post-service charge with no accountability, creating meaningful uncertainty. Project completion scores are tempered by the documented failure to fully and safely complete a gas line job on the first visit. The majority of reviews are from 2019–2022, meaning no reviews fall within the past 12 months, which reduces confidence in current performance. Read less