Raptor Rooter & Plumbing

Raptor Rooter shows a deeply mixed performance profile across all four dimensions. Professionalism scores moderately at 68 — many reviews praise individual technicians as courteous, punctual, and communicative, but a recurring pattern of rude or dismissive office/dispatch staff (multiple reviews explicitly citing the 'office lady' or receptionist being unhelpful, curt, or even hanging up) drags ... Read more

Raptor Rooter shows a deeply mixed performance profile across all four dimensions. Professionalism scores moderately at 68 — many reviews praise individual technicians as courteous, punctual, and communicative, but a recurring pattern of rude or dismissive office/dispatch staff (multiple reviews explicitly citing the 'office lady' or receptionist being unhelpful, curt, or even hanging up) drags the score down significantly. Pricing is the weakest dimension at 48, with numerous reviewers explicitly describing bills as exorbitant, prices changing multiple times before service, charges triple those of competitors, and a pattern of upselling — though a handful of reviews do praise fair or reasonable pricing. Project completion scores 65, reflecting a meaningful number of cases where work was left incomplete, incorrect, or required callbacks (toilet improperly seated causing floor damage, garbage disposal wired backward causing fire hazard, pipe repaired without replacing heat tape/insulation, water heater installed with a leak and water not turned back on), offset by many reviews where jobs were completed efficiently and thoroughly. Experience scores 67, with strong individual technician praise balanced against several cases of clear technical errors, misdiagnoses, and inability to navigate warranty processes the company itself should have known. Read less