PlumbEZ

Bill receives strong praise for responsiveness, kindness, and customer-first attitude in two detailed positive reviews, which drive the professionalism and experience scores upward. However, the first review is a 1-star complaint about a complete lack of response to a service request, which meaningfully drags down professionalism and project completion scores. Project completion is scored conserva... Read more

Bill receives strong praise for responsiveness, kindness, and customer-first attitude in two detailed positive reviews, which drive the professionalism and experience scores upward. However, the first review is a 1-star complaint about a complete lack of response to a service request, which meaningfully drags down professionalism and project completion scores. Project completion is scored conservatively because one job was not completed due to a parts mismatch, and another job was never started due to no response — though Bill's no-charge policy in the failed repair case reflects integrity. Pricing is rated positively based on explicit mentions of reasonable rates and a no-charge decision, but only two reviews address this dimension. With only three total reviews and the oldest dating to 2019, confidence across all dimensions is low and the WW Score should be treated with caution. Read less