Overview of Company Customer Sentiment Analysis in May
Kalin Excavating demonstrates strong technical competency and reliable project completion, with multiple reviews praising skilled workmanship and timely delivery of complex sewer/excavation jobs. However, pricing presents a significant concern—while some customers report competitive rates, one detailed 2022 review alleges dramatically inflated quotes ($17k starting fee for repairs when comparabl... Read more
Kalin Excavating demonstrates strong technical competency and reliable project completion, with multiple reviews praising skilled workmanship and timely delivery of complex sewer/excavation jobs. However, pricing presents a significant concern—while some customers report competitive rates, one detailed 2022 review alleges dramatically inflated quotes ($17k starting fee for repairs when comparable work costs $7-10k), creating substantial pricing inconsistency. Professionalism is mixed: crews are described as friendly and hardworking, but communication gaps (late notification of schedule changes, no advance neighbor notice, early arrival without courtesy call) detract from the experience. The company's oldest reviews (2019-2020) are more positive; the most critical pricing complaint is from 2022, suggesting possible recent deterioration in value proposition. Read less