J & J Plumbing and Heating

J&J Plumbing and Heating demonstrates severe deficiencies across nearly all measured dimensions. Professionalism is critically undermined by rude office staff, poor communication, missed callbacks, and unreliability in scheduling and follow-through. Pricing practices are consistently flagged as deceptive, with excessive upsells, inflated charges, and surprise fees that double or triple initial quo... Read more

J&J Plumbing and Heating demonstrates severe deficiencies across nearly all measured dimensions. Professionalism is critically undermined by rude office staff, poor communication, missed callbacks, and unreliability in scheduling and follow-through. Pricing practices are consistently flagged as deceptive, with excessive upsells, inflated charges, and surprise fees that double or triple initial quotes. Project completion is severely compromised by incomplete work, incorrect installations (wrong water heater types, improper setups), failure to order required parts, and refusal to honor warranty obligations. While a small subset of reviews (5 out of 25) praise individual technicians like Andy, Jaime, and Chad for quality workmanship and fair pricing, these positive experiences are vastly outweighed by systemic failures in business operations, customer service, and accountability. Read less