Overview of Company Customer Sentiment Analysis in May
The overwhelming majority of reviews paint a deeply negative picture of this contractor across nearly every dimension. Professionalism is severely damaged by repeated accounts of poor communication, no-shows, disrespectful technician behavior, and failure to follow through on commitments — with only one or two older positive reviews offering any counterbalance. Project completion is similarly al... Read more
The overwhelming majority of reviews paint a deeply negative picture of this contractor across nearly every dimension. Professionalism is severely damaged by repeated accounts of poor communication, no-shows, disrespectful technician behavior, and failure to follow through on commitments — with only one or two older positive reviews offering any counterbalance. Project completion is similarly alarming, with multiple reviewers describing unfinished work, systems left non-functional after multiple visits, and jobs dragging on for months without resolution. Pricing received a slightly higher score only because one reviewer noted a competitor was cheaper and another flagged an undisclosed mid-job rate increase, but data here is thin. Experience scores modestly above the floor due to a couple of positive mentions of knowledgeable techs, but these are outweighed by evidence of poor workmanship and failed repairs. Read less