Andrews Mechanical

The single review analyzed is a 1-star account describing a serious incident involving a leak attributed to faulty workmanship that required the reviewer to call 911 and evacuate their family at 4am. Professionalism scored extremely low due to the owner threatening legal action, expressing indifference to negative feedback, and exhibiting hostile communication. Pricing scored near the bottom as th... Read more

The single review analyzed is a 1-star account describing a serious incident involving a leak attributed to faulty workmanship that required the reviewer to call 911 and evacuate their family at 4am. Professionalism scored extremely low due to the owner threatening legal action, expressing indifference to negative feedback, and exhibiting hostile communication. Pricing scored near the bottom as the reviewer explicitly states the company overcharges and cannot explain what charges are for, including a follow-up charge of nearly $900 for unclear remediation work. Project completion scored marginally above zero because the company did return the next day and performed some corrective work, though the technicians themselves were uncertain what they had fixed, indicating deeply incomplete and unreliable follow-through. Experience scored very low given the faulty work that caused an emergency situation, though a fractional point is retained because some form of return visit and attempted repair did occur. Read less