America NW Plumbing

American NW Plumbing receives strong praise for technical competence and responsiveness across many reviews, with multiple customers highlighting skilled diagnostics, efficient repairs, and knowledgeable technicians. However, professionalism is meaningfully dragged down by a notable incident involving a rude office manager who hung up on a customer, a plumber who arrived 1.5 hours late and was ill... Read more

American NW Plumbing receives strong praise for technical competence and responsiveness across many reviews, with multiple customers highlighting skilled diagnostics, efficient repairs, and knowledgeable technicians. However, professionalism is meaningfully dragged down by a notable incident involving a rude office manager who hung up on a customer, a plumber who arrived 1.5 hours late and was ill-prepared, and a service callback failure. Pricing is the weakest dimension, with multiple reviewers explicitly calling out charges as excessive — including a $425 repair for a $15 part, a $700+ charge for 10 minutes of work, and a disputed $1,400 flat-rate quote — though one review praised a remarkably fair $200 repair. Project completion is mixed: most jobs were finished satisfactorily, but one review describes a drain fix that failed within days and was not honored past a 48-hour guarantee window, and another describes a sump pump that failed within months with a two-week service delay. Overall, the company demonstrates genuine technical ability but has recurring concerns around pricing transparency and follow-through accountability. Read less