Action Drain & Plumbing

Action Drain & Plumbing has a strong overall reputation built on fast response times, friendly technicians, and fair pricing, with dozens of reviewers explicitly praising these qualities across many years of reviews. However, a meaningful cluster of negative reviews — covering no-shows without notification, abandoned follow-up work, a technician leaving a leaking trap unfixed, and an office dism... Read more

Action Drain & Plumbing has a strong overall reputation built on fast response times, friendly technicians, and fair pricing, with dozens of reviewers explicitly praising these qualities across many years of reviews. However, a meaningful cluster of negative reviews — covering no-shows without notification, abandoned follow-up work, a technician leaving a leaking trap unfixed, and an office dismissing customer concerns — prevents the scores from reaching the high 80s or 90s. Professionalism is the most penalized dimension, as multiple reviews describe communication failures, missed appointments, and at least one technician behaving inappropriately with a customer. Project completion also carries a notable penalty due to several reviews where work was left incomplete or follow-through failed entirely. Pricing and experience score higher, as the majority of reviewers who mentioned these dimensions were satisfied, with several explicitly noting fair or below-expected costs and technically competent problem-solving. Read less