Overview of Company Customer Sentiment Analysis in May
Arrow Plumbing receives consistently positive feedback on professionalism, with multiple reviewers praising Troy and Scott for being thorough, honest, kind, and communicative. Project completion scores well overall — the hot water tank installation and orangeberg pipe repair were described as fully resolved and done to code — but one reviewer explicitly noted that the plumber could only comple... Read more
Arrow Plumbing receives consistently positive feedback on professionalism, with multiple reviewers praising Troy and Scott for being thorough, honest, kind, and communicative. Project completion scores well overall — the hot water tank installation and orangeberg pipe repair were described as fully resolved and done to code — but one reviewer explicitly noted that the plumber could only complete half an hour of work before referring them elsewhere, which meaningfully drags this dimension down. Experience is rated positively across most reviews, with specific mentions of technical knowledge, code compliance, and problem-solving on older and complex plumbing systems. Pricing is the most mixed dimension: two reviewers called pricing reasonable or fair, while one reviewer expressed clear dissatisfaction at being charged $236.63 for minimal work that required a second company, introducing a notable negative signal that tempers the otherwise positive pricing picture. Read less