1st Response Plumbing

1st Response Plumbing has a strong base of satisfied customers who consistently praise responsiveness, same-day availability, and courteous service — particularly from named technicians like Jared, Derek, and Mac. However, the review set contains multiple serious negative reviews that significantly temper each dimension: no-shows and failure to return calls directly undermine professionalism and... Read more

1st Response Plumbing has a strong base of satisfied customers who consistently praise responsiveness, same-day availability, and courteous service — particularly from named technicians like Jared, Derek, and Mac. However, the review set contains multiple serious negative reviews that significantly temper each dimension: no-shows and failure to return calls directly undermine professionalism and project completion scores, while several reviewers explicitly called out overcharging, hidden fees, and prices far above competitor quotes on pricing. Experience is similarly mixed, with glowing praise for diagnostic skill in some reviews directly contradicted by others describing substandard workmanship, improperly installed toilets, sloppy pipe routing, and work that required correction by other contractors. The most severe negative review alleges theft of $1,000, installation of a used water heater sold as new, and a police report being filed, which is a significant red flag for both experience and project completion. Taken together, the score reflects a contractor with genuine strengths in responsiveness but meaningful and documented weaknesses across all four dimensions. Read less