McDaniel Sewer and Drain

McDaniel Sewer and Drain demonstrates strong technical expertise and fair pricing, with multiple reviews praising diagnostic skills, honest recommendations, and reasonable estimates. However, professionalism is significantly undermined by a critical pattern of poor follow-up and communication: two separate 1-star reviews document repeated failure to return calls and emails despite initial contact,... Read more

McDaniel Sewer and Drain demonstrates strong technical expertise and fair pricing, with multiple reviews praising diagnostic skills, honest recommendations, and reasonable estimates. However, professionalism is significantly undermined by a critical pattern of poor follow-up and communication: two separate 1-star reviews document repeated failure to return calls and emails despite initial contact, directly contradicting the positive reviews' praise for reliability. Project completion is solid when work begins, but the company's inability to maintain contact with prospective clients represents a serious business process failure. The WW Score of 76.8 reflects strong workmanship offset by inconsistent customer service execution. Read less