Prima Plumbing

Prima Plumbing has a strong overall reputation built on decades of repeat customers, skilled technicians, and a responsive office team. Professionalism scores well across the majority of reviews, with punctuality, courtesy, and communication frequently praised — however, a recurring and notable thread of complaints about a rude or dismissive phone receptionist (mentioned across multiple independ... Read more

Prima Plumbing has a strong overall reputation built on decades of repeat customers, skilled technicians, and a responsive office team. Professionalism scores well across the majority of reviews, with punctuality, courtesy, and communication frequently praised — however, a recurring and notable thread of complaints about a rude or dismissive phone receptionist (mentioned across multiple independent reviews spanning 2014–2023) meaningfully drags this dimension down. Project completion is generally strong, with most reviewers reporting jobs finished on time and to a high standard, though a small number of reviews cite abandoned estimates, no-shows, or unresolved issues. Experience is a clear strength — multiple reviewers specifically note that Prima correctly diagnosed problems that other plumbers missed, and long-tenured tradespeople like Pete, Jake, Wayne, and Larry are praised by name for technical skill. Pricing is the weakest dimension: while many customers find value fair and transparent, a meaningful minority of reviews cite bills that exceeded quotes significantly, charges for unresolved service calls, and hourly rates described as high — this pattern is consistent enough across years to warrant a conservative score. Read less