Preston Plumbing

Preston Plumbing has an overwhelmingly positive review base spanning over a decade, with consistent praise for technical skill, fair pricing, punctuality, and clear communication. The professionalism score is tempered by a recurring and credible pattern of complaints about unresponsiveness — multiple independent reviewers across different years (2014, 2017, 2019, 2020, 2021) reported calls and m... Read more

Preston Plumbing has an overwhelmingly positive review base spanning over a decade, with consistent praise for technical skill, fair pricing, punctuality, and clear communication. The professionalism score is tempered by a recurring and credible pattern of complaints about unresponsiveness — multiple independent reviewers across different years (2014, 2017, 2019, 2020, 2021) reported calls and messages going unreturned, and one reviewer described Preston using hostile language during scheduling. Project completion is strong overall but is meaningfully penalized by two credible 1-star reviews: one describing a botched tankless water heater installation that was never corrected after Preston ghosted the customer, and another alleging $4,000 in additional costs to fix issues Preston created. Experience scores high due to numerous specific, detailed accounts of skilled diagnostics and problem-solving, including situations where other plumbers had failed, though the botched installation review introduces a notable counterpoint. Pricing scores well with many reviewers explicitly praising fair quotes, transparency, and no hidden charges, with only one reviewer disputing a specific charge as excessive. Read less