Plumb Pros, LLC

Plumb Pros, led by Bruce Melton, earns strong scores across all four dimensions based on a large and detailed review set spanning over a decade. Professionalism scores well overall, with the vast majority of reviewers praising punctuality, communication, and courteous demeanor, though four reviews (ratings of 1–2 stars) describe being stood up, ghosted after initial contact, or receiving a rude ... Read more

Plumb Pros, led by Bruce Melton, earns strong scores across all four dimensions based on a large and detailed review set spanning over a decade. Professionalism scores well overall, with the vast majority of reviewers praising punctuality, communication, and courteous demeanor, though four reviews (ratings of 1–2 stars) describe being stood up, ghosted after initial contact, or receiving a rude hang-up, which meaningfully pulls the professionalism and project completion scores below the otherwise stellar narrative. Pricing is a clear strength — multiple reviewers explicitly note that Bruce charged exactly what was quoted, refused payment when he felt work wasn't warranted, and came in far below competing bids, sometimes by thousands of dollars. Project completion is generally excellent when Bruce and his team do show up, with detailed accounts of thorough, on-time, and fully resolved work — however, the recurring pattern of no-shows and unresponsiveness after initial contact in at least four reviews introduces a real and non-trivial reliability risk that prevents a top-tier score. Experience is the highest-scoring dimension, with dozens of reviewers specifically citing Bruce's diagnostic depth, 30+ years of knowledge, and ability to solve problems that other plumbers misdiagnosed or overcharged for. Read less