Mr. Rooter Plumbing of Seattle

Mr. Rooter demonstrates strong professionalism and technical experience across the majority of reviews, with many customers praising named technicians for being courteous, knowledgeable, punctual, and communicative. However, pricing is the single most damaging dimension in this dataset: a large and consistent volume of reviews explicitly describe charges as excessive, shocking, or far above market... Read more

Mr. Rooter demonstrates strong professionalism and technical experience across the majority of reviews, with many customers praising named technicians for being courteous, knowledgeable, punctual, and communicative. However, pricing is the single most damaging dimension in this dataset: a large and consistent volume of reviews explicitly describe charges as excessive, shocking, or far above market rate — including multiple complaints about $400–$800+ for simple jobs, and at least one allegation of unnecessary work totaling over $8,000. Project completion is mixed: many jobs are completed same-day and efficiently, but there are notable failures including missed appointments, abandoned or indefinitely delayed projects, warranty disputes, and at least one case where a job was never completed by Mr. Rooter but was resolved by a competitor. The overall WW Score of 67.2 reflects a company with genuinely skilled and friendly field technicians undermined by a systemic pricing model that generates significant customer dissatisfaction and distrust. Read less