Mainline Plumbing and Drain

Mainline Plumbing demonstrates strong technical expertise and generally fair pricing, with most customers praising the quality of workmanship and responsiveness. However, the company shows a significant weakness in project completion and follow-through, with multiple documented instances of missed appointments, failure to return calls, and unresponsiveness to callbacks—particularly for warranty ... Read more

Mainline Plumbing demonstrates strong technical expertise and generally fair pricing, with most customers praising the quality of workmanship and responsiveness. However, the company shows a significant weakness in project completion and follow-through, with multiple documented instances of missed appointments, failure to return calls, and unresponsiveness to callbacks—particularly for warranty work and follow-up issues. While professionalism is strong when the team is present, communication breakdowns and scheduling failures substantially undermine overall reliability. The WW Score of 81.2 reflects solid execution on active jobs but concerning gaps in accountability and customer service consistency. Read less