Kirkland Rooter

Kirkland Rooter demonstrates strong technical expertise and generally responsive service, with many customers praising Shamim's knowledge and punctuality. However, the business is significantly undermined by serious pricing and ethical concerns. Multiple reviews document deceptive practices including false diagnoses (cracked toilet tank that didn't exist), bait-and-switch tactics (low initial esti... Read more

Kirkland Rooter demonstrates strong technical expertise and generally responsive service, with many customers praising Shamim's knowledge and punctuality. However, the business is significantly undermined by serious pricing and ethical concerns. Multiple reviews document deceptive practices including false diagnoses (cracked toilet tank that didn't exist), bait-and-switch tactics (low initial estimates followed by inflated charges), and refusal to refund for work that failed to solve problems. While positive reviews highlight good workmanship and follow-up, the pattern of dishonest sales tactics and unresolved customer disputes creates substantial trust issues that offset technical competence. Read less