D Young’s Plumbing

D Young's Plumbing has a strong base of satisfied customers who consistently praise fair pricing, honest assessments, and friendly technicians — with multiple reviewers specifically noting they were charged less than competitors or told work was unnecessary. However, the review set contains a significant cluster of serious negative experiences involving the owner Guy Young personally: multiple i... Read more

D Young's Plumbing has a strong base of satisfied customers who consistently praise fair pricing, honest assessments, and friendly technicians — with multiple reviewers specifically noting they were charged less than competitors or told work was unnecessary. However, the review set contains a significant cluster of serious negative experiences involving the owner Guy Young personally: multiple independent reviewers describe him yelling, using profanity at customers, hanging up on clients, and behaving in an argumentative or dismissive manner. Project completion is further dragged down by a recurring pattern of failed follow-through on estimates and callbacks, with at least five separate reviewers describing being ignored for weeks after initial contact. The pricing dimension scores relatively well because even some dissatisfied customers acknowledged fair rates, but the professionalism and project completion dimensions are materially harmed by credible, detailed negative accounts. The overall WW Score of 72.1 reflects a business with genuine technical strengths and honest pricing undercut by serious and repeated management and communication failures. Read less