Crescent Valley Plumbing

Ed consistently receives strong praise for his technical skill, workmanship, and fair pricing across many reviews spanning several years, with multiple reviewers specifically noting his knowledge, craftsmanship, and reasonable rates. However, a recurring and serious pattern of non-responsiveness significantly drags down the professionalism and project completion scores — at least 5 separate revi... Read more

Ed consistently receives strong praise for his technical skill, workmanship, and fair pricing across many reviews spanning several years, with multiple reviewers specifically noting his knowledge, craftsmanship, and reasonable rates. However, a recurring and serious pattern of non-responsiveness significantly drags down the professionalism and project completion scores — at least 5 separate reviewers explicitly report that Ed or his office never returned calls or emails, even after automated confirmations were sent. This responsiveness failure is not a one-off complaint but a documented pattern across multiple years (2017, 2018, 2020, 2022), indicating a systemic issue with follow-through on new or returning inquiries. When Ed does show up, the work quality and customer experience are rated very highly, but the barrier to actually reaching him represents a meaningful reliability risk. The WW Score reflects this split: strong on skill and pricing, but materially penalized for a consistent communication and responsiveness failure. Read less