Craftsman Plumbing

Craftsman Plumbing scores strongly on professionalism, with the vast majority of reviewers praising punctuality, communication, friendliness, and respectful behavior across a large and consistent technician roster including Monty, Cameron, Isaac, Zach, Dusty, Drew, Brendan, and Arthur. Experience and project completion also score well, with numerous reviewers citing skilled diagnostics, thorough i... Read more

Craftsman Plumbing scores strongly on professionalism, with the vast majority of reviewers praising punctuality, communication, friendliness, and respectful behavior across a large and consistent technician roster including Monty, Cameron, Isaac, Zach, Dusty, Drew, Brendan, and Arthur. Experience and project completion also score well, with numerous reviewers citing skilled diagnostics, thorough inspections, same-day fixes, and honored warranties — including a notable callback where warranty work was performed at no charge. However, pricing is the single most damaging dimension: at least 12 reviews explicitly describe charges as outrageous, unethical, or grossly overpriced, with specific examples including $934 to install a customer-supplied faucet, $900 to set a toilet, $14,000 quoted for a water heater replacement, $16,900 for a single bathroom re-plumb, and $483 for a 5-minute part installation — dragging the pricing score down significantly. There is also one confirmed scheduling failure (no-show) and one complaint about a lack of warranty disclosure, which modestly reduce the project completion score. Overall, Craftsman Plumbing delivers high-quality, professional work but operates a flat-rate pricing model that a substantial minority of customers find exploitative and non-transparent. Read less