Cahill’s Plumbing & Heating

Cahill's Plumbing & Heating earns strong marks for professionalism and responsiveness across a large volume of reviews, with many customers praising same-day or next-day availability, friendly technicians, and clear communication. However, pricing is a significant and recurring concern: multiple negative reviews cite charges of $300–$900+ for short jobs with little transparency, and at least two... Read more

Cahill's Plumbing & Heating earns strong marks for professionalism and responsiveness across a large volume of reviews, with many customers praising same-day or next-day availability, friendly technicians, and clear communication. However, pricing is a significant and recurring concern: multiple negative reviews cite charges of $300–$900+ for short jobs with little transparency, and at least two reviewers explicitly describe bait-and-switch or unexplained fee escalation tactics. Project completion is generally solid, with most jobs finished promptly, but several serious negative reviews describe incomplete work, new leaks caused by technicians, abandoned or botched jobs, and a 2013 case involving raw sewage left unresolved. Experience scores moderately well overall, with many reviewers praising knowledgeable technicians, but offset by documented cases of incorrect diagnoses, improper installations, and a technician unfamiliar with a standard toilet brand. The WW Score of 74.2 reflects a company with genuine strengths in responsiveness and customer service that is meaningfully dragged down by a consistent pattern of pricing complaints and a non-trivial number of serious workmanship failures. Read less