Button Plumbing & Heating

The review pool spans two distinct businesses — Beacon Plumbing and Button Plumbing & Heating — which significantly complicates scoring reliability, as these are separate companies with different operational profiles. Professionalism scores well overall, with the majority of reviews praising friendly, courteous, and responsive technicians, though a persistent thread of complaints about a rude ... Read more

The review pool spans two distinct businesses — Beacon Plumbing and Button Plumbing & Heating — which significantly complicates scoring reliability, as these are separate companies with different operational profiles. Professionalism scores well overall, with the majority of reviews praising friendly, courteous, and responsive technicians, though a persistent thread of complaints about a rude receptionist (Carol at Button) and no-show appointments meaningfully drags the score down. Pricing is the weakest dimension: multiple explicit complaints cite charges of $400–$650+ for minor work, a $75–$90 diagnostic fee, and at least one reviewer calling pricing 'atrociously high,' while others found pricing fair or competitive — the split is significant enough to warrant a conservative score. Project completion is moderately strong, with most jobs described as completed same-day or quickly, but several reviews describe abandoned work, no-shows, failure to follow through on callbacks, and at least one major botched bathtub replacement (Button) that required remediation. Experience scores highest, with many reviewers praising skilled, knowledgeable technicians who diagnosed problems correctly and delivered quality workmanship, though a handful of reviews describe incompetent diagnoses or sloppy work. Read less