Bob Oates Sewer and Rooter

Bob Oates earns strong marks for professionalism and responsiveness across a large volume of reviews, with dozens of customers praising courteous, punctual, and communicative technicians by name. Project completion scores well overall, supported by many accounts of jobs finished on time and follow-through on callbacks, but is meaningfully dragged down by several serious complaints including an aba... Read more

Bob Oates earns strong marks for professionalism and responsiveness across a large volume of reviews, with dozens of customers praising courteous, punctual, and communicative technicians by name. Project completion scores well overall, supported by many accounts of jobs finished on time and follow-through on callbacks, but is meaningfully dragged down by several serious complaints including an abandoned multi-month job, a no-call/no-show, a gas line rupture during excavation, and at least one instance of work left incomplete requiring a return visit. Pricing is the weakest dimension: while many reviewers describe costs as reasonable or competitive, a significant minority — across multiple years — explicitly describe charges as excessive, extortionate, or wildly out of proportion to the work performed, including quotes of $2,500 for a $250 job, $3,200 to install a garbage disposal, $2,000 for 24 inches of PVC pipe, and $630 for a ten-minute filter installation. Experience scores moderately well, with many skilled technicians praised by name, but offset by documented instances of misdiagnosis, incomplete scoping, and a technician who failed to check for leaks before leaving. The overall picture is a company with genuine strengths in responsiveness and professionalism but notable and recurring weaknesses in pricing transparency and consistency of workmanship. Read less