Backflows Northwest

Backflows Northwest shows a clear split between a strong track record in earlier years (2016–2022) and a notable deterioration in service quality and reliability from 2023 onward, particularly in 2024. Positive reviews consistently praise friendly technicians, competitive pricing, seamless paperwork submission to water districts, and ease of scheduling — all hallmarks of a well-run operation a... Read more

Backflows Northwest shows a clear split between a strong track record in earlier years (2016–2022) and a notable deterioration in service quality and reliability from 2023 onward, particularly in 2024. Positive reviews consistently praise friendly technicians, competitive pricing, seamless paperwork submission to water districts, and ease of scheduling — all hallmarks of a well-run operation at its peak. However, a significant cluster of recent 1-star reviews (2024) describes chronic failures to submit required reports to water authorities, complete inability to reach the company by phone or email, and unresolved liability disputes over faulty workmanship — issues that directly undermine the core service promise. Project completion is the most damaged dimension, with multiple reviewers explicitly stating that the contracted deliverable (report filing) was not fulfilled, resulting in fines and water shutoff threats. Professionalism scores are dragged down by reports of unreturned calls, no-shows, and dismissive or rude office staff across multiple years. Pricing remains the most consistently positive dimension, with few complaints and many mentions of reasonable or competitive rates. Read less