Aurora Plumbing & Electric Supply

Aurora Plumbing has a deeply split reputation across its two core functions: retail parts/supply store and plumbing service contractor. On the experience and knowledge side, a large volume of reviewers — including DIYers, homeowners, and even professional contractors — consistently praise staff members like Spencer, Joel, Matt, Kevin, Travis, Sean, and others for exceptional technical knowledg... Read more

Aurora Plumbing has a deeply split reputation across its two core functions: retail parts/supply store and plumbing service contractor. On the experience and knowledge side, a large volume of reviewers — including DIYers, homeowners, and even professional contractors — consistently praise staff members like Spencer, Joel, Matt, Kevin, Travis, Sean, and others for exceptional technical knowledge, creative problem-solving, and going far beyond expectations to help customers find obscure parts and avoid unnecessary costs. However, professionalism scores are significantly dragged down by a recurring and well-documented pattern of specific counter staff being dismissive, rude, condescending, and unhelpful — particularly to women, non-professionals, and first-time visitors — with multiple reviewers explicitly citing the same behavior (staff refusing to leave their seat, ignoring customers, responding with sarcasm). Pricing is the weakest dimension: numerous reviewers across many years cite markups of 28% to 100%+ over big-box stores, surprise charges on service calls, billing disputes, and in several cases allegations of outright price gouging or fraudulent upselling on sewer work. Project completion is moderate-to-good for straightforward jobs but is undermined by documented cases of cancelled appointments, no-shows, jobs left incomplete, return visits needed, and at least one extended multi-month failure to complete a toilet installation. The score reflects a business with genuine pockets of excellence but systemic inconsistency in service quality and serious pricing transparency concerns. Read less