Apollo Plumbing and Rooter

Apollo Plumbing presents a deeply split profile across its review history. Professionalism scores moderately well — the majority of reviews praise individual technicians as courteous, communicative, punctual, and thorough, with many customers specifically naming and commending techs like Geoff, Carlos, Ben, Henry, Sheldon, and others. However, this is significantly offset by a meaningful cluster... Read more

Apollo Plumbing presents a deeply split profile across its review history. Professionalism scores moderately well — the majority of reviews praise individual technicians as courteous, communicative, punctual, and thorough, with many customers specifically naming and commending techs like Geoff, Carlos, Ben, Henry, Sheldon, and others. However, this is significantly offset by a meaningful cluster of reviews citing no-shows, late arrivals without notice, and at least one instance of outright unprofessional conduct by a technician. Pricing is the company's most damaging dimension by far, with dozens of reviews explicitly describing charges as outrageous, deceptive, or predatory — including $800 to snake a drain, $1,400 for a minor pipe repair, $880 to install a faucet, and a $22,000 quote for a short waterline replacement — driving the pricing score to a very low 28. Project completion is mixed: many jobs are described as completed well and on time, but there are notable failures including abandoned work, incorrect installations causing follow-on damage, a flooded home due to technician error, and at least one case where the same problem recurred within a week. Experience scores moderately, as many technicians demonstrate genuine skill and problem-solving ability, but this is undermined by instances of misdiagnosis, incorrect installation, and refusal to perform requested diagnostic work. Read less