American Leak Detection of Western Washington

American Leak Detection has a large and broadly positive review base, with many customers praising individual technicians — particularly Brandon, Ben, Turner, Nick, and Zak — for punctuality, courtesy, and professionalism. However, a meaningful minority of negative reviews (roughly 18–20% of substantive reviews) describe serious failures: inaccurate leak location causing costly additional ex... Read more

American Leak Detection has a large and broadly positive review base, with many customers praising individual technicians — particularly Brandon, Ben, Turner, Nick, and Zak — for punctuality, courtesy, and professionalism. However, a meaningful minority of negative reviews (roughly 18–20% of substantive reviews) describe serious failures: inaccurate leak location causing costly additional excavation, delayed or missing reports, poor responsiveness from the office, and charges for services that yielded no actionable result. Pricing is a recurring concern, with multiple reviewers citing high hourly rates, travel/mileage fees stacked on top of detection fees, and charges even when leaks were not found or were misidentified. Project completion is the most mixed dimension: when detection is accurate the service delivers clear value, but a notable cluster of reviews describes missed leaks, off-target markings, and unresolved situations — pulling the score down significantly from what the volume of 5-star reviews might suggest. Experience scores moderately well overall but is undermined by repeated instances of technicians missing leaks that were later found by plumbers or homeowners themselves. Read less