Action Jackson Drain Cleaning & Plumbing

Action Jackson receives strong praise across a large volume of reviews for punctuality, friendly technicians, and responsive scheduling, which anchors a solid but not exceptional professionalism score. However, a meaningful cluster of negative reviews — spanning multiple years — describes serious failures including incomplete work, misdiagnosis, poor cleanup, refusal to honor implied guarantee... Read more

Action Jackson receives strong praise across a large volume of reviews for punctuality, friendly technicians, and responsive scheduling, which anchors a solid but not exceptional professionalism score. However, a meaningful cluster of negative reviews — spanning multiple years — describes serious failures including incomplete work, misdiagnosis, poor cleanup, refusal to honor implied guarantees, and dismissive customer service when complaints were raised, which significantly depresses the project completion and pricing scores. Pricing feedback is mixed: many customers praise fair and transparent quotes, while a notable minority report sticker shock, undisclosed fees, being charged for work not completed, or feeling upsold into unnecessary services. Experience scores are similarly split — skilled technicians are frequently praised, but recurring accounts of misdiagnosis, incorrect scoping assessments, and jobs that required a second company to actually resolve the problem introduce meaningful doubt about consistent technical quality. The overall WW Score of 72.1 reflects a company with genuine strengths in responsiveness and friendliness, offset by a persistent and credible pattern of execution and accountability failures. Read less