2 Sons Plumbing, Sewer, Electric, Heating & Air

2 Sons Plumbing has a strong base of satisfied customers who consistently praise technician friendliness, responsiveness, and communication, with many reviewers highlighting same-day or next-day availability as a standout strength. However, pricing is a significant and recurring concern across a substantial portion of reviews, with multiple customers explicitly describing charges as excessive, non... Read more

2 Sons Plumbing has a strong base of satisfied customers who consistently praise technician friendliness, responsiveness, and communication, with many reviewers highlighting same-day or next-day availability as a standout strength. However, pricing is a significant and recurring concern across a substantial portion of reviews, with multiple customers explicitly describing charges as excessive, non-transparent, or misrepresenting the scope of work — this is the weakest dimension and meaningfully drags the overall score. Project completion is generally solid but is undermined by several notable failures: a technician sent who lacked the skills to complete the job, a misdiagnosed leak, an incomplete electrical inspection, and a no-show appointment. Professionalism scores moderately well overall but is pulled down by serious complaints about rude phone staff, alleged dishonesty from a dispatcher, a threatening call from the owner, and at least one instance of a technician being directed by a manager to maximize charges. The WW Score of 72.1 reflects a company with genuine strengths in responsiveness and friendly field technicians, offset by meaningful and credible concerns around pricing integrity and occasional serious lapses in honesty and follow-through. Read less