2 Sons Plumbing Heating & Air

2 Sons Plumbing scores well on professionalism at the technician level, with dozens of reviews praising individual plumbers as friendly, courteous, punctual, and communicative — this is clearly the company's strongest dimension. However, pricing is a serious and recurring concern: multiple reviewers across several years describe charges they considered exorbitant, hidden fees (undisclosed credit... Read more

2 Sons Plumbing scores well on professionalism at the technician level, with dozens of reviews praising individual plumbers as friendly, courteous, punctual, and communicative — this is clearly the company's strongest dimension. However, pricing is a serious and recurring concern: multiple reviewers across several years describe charges they considered exorbitant, hidden fees (undisclosed credit card surcharges, opaque minimum charges), and refusal to provide itemized invoices, dragging the pricing score significantly down. Project completion is mixed — many jobs were completed same-day or on schedule, but there are notable failures including missed callbacks, repeat visits required to fix botched work, and at least one instance of a $28,000 misdiagnosis that a competitor resolved in 20 minutes. Experience scores moderately well overall, with many technicians praised for knowledge and problem-solving, but offset by documented cases of poor workmanship, improper installations, and failure to identify obvious issues during service visits. The gap between excellent frontline staff and problematic pricing practices and ownership/management accountability is the defining tension in this review set. Read less