Overview of Company Customer Sentiment Analysis in May
This single review paints a deeply concerning picture across all four dimensions. The contractor failed to respond to repeated messages, ultimately blocked the customer's number, and never returned to complete required corrections — representing a near-total breakdown in professionalism and project completion. The work itself failed a King County inspection, with a long list of deficiencies, and... Read more
This single review paints a deeply concerning picture across all four dimensions. The contractor failed to respond to repeated messages, ultimately blocked the customer's number, and never returned to complete required corrections — representing a near-total breakdown in professionalism and project completion. The work itself failed a King County inspection, with a long list of deficiencies, and was largely performed by an unlicensed individual (the contractor's daughter), indicating serious experience and workmanship concerns. Pricing received a moderate score only because the customer acknowledged the initial bid was 'decent,' but this is heavily undermined by the contractor's failure to pay the agreed-upon permit fee, leaving that cost to the customer. Overall, the review describes conduct consistent with contractor abandonment and unlicensed work. Read less