Pratt’s Plumbing & Floors

Pratt's Plumbing has a mixed but generally positive track record based on these reviews. Several reviewers praised individual technicians like Tom, Steve, and the owner for being professional, prompt, knowledgeable, and personable, particularly for water heater and leak repair work. However, two significant negative reviews drag scores down: one describes a serious responsiveness and communication... Read more

Pratt's Plumbing has a mixed but generally positive track record based on these reviews. Several reviewers praised individual technicians like Tom, Steve, and the owner for being professional, prompt, knowledgeable, and personable, particularly for water heater and leak repair work. However, two significant negative reviews drag scores down: one describes a serious responsiveness and communication failure where the business ignored customer inquiries entirely, and another describes a deceptive product substitution (a lower-warranty water heater installed without disclosure) followed by a rude hang-up when the customer raised the issue. Pricing received mostly positive mentions but the warranty dispute introduced a transparency concern. The majority of positive reviews are from 2016 or earlier, with only one positive review from 2021 and the most recent review (2023) being a 1-star complaint about unresponsiveness. Read less