Precision Plumbing & Heating

Precision Plumbing & Heating earns strong marks for professionalism and experience across a large volume of reviews spanning over a decade, with consistent praise for punctuality, communication, courteous technicians, and technical competence on complex systems like tankless water heaters and boilers. However, a meaningful cluster of negative reviews — roughly 12 to 14 out of 125 — raises legi... Read more

Precision Plumbing & Heating earns strong marks for professionalism and experience across a large volume of reviews spanning over a decade, with consistent praise for punctuality, communication, courteous technicians, and technical competence on complex systems like tankless water heaters and boilers. However, a meaningful cluster of negative reviews — roughly 12 to 14 out of 125 — raises legitimate concerns across all dimensions. Pricing is the weakest dimension, with multiple reviewers citing unexpected charges, undisclosed trip fees, camera fees, and bills significantly exceeding estimates, pulling the score down considerably from what the majority of positive reviews would otherwise suggest. Project completion also carries a notable penalty due to several credible accounts of incomplete or substandard work, a no-show appointment, a multi-day job that dragged on incorrectly, and at least one instance where the company refused to return to address a warranty issue. The experience dimension is solid overall but is tempered by a handful of reviews describing technicians who lacked knowledge for specific jobs or performed work that failed inspection. Read less