Pats Plumbing

Pat's Plumbing has a deeply polarized review history spanning over a decade. Professionalism scores moderately because while many individual technicians (Pat, Alex, Jesse, Julio, Merle) are repeatedly praised for being friendly, punctual, and communicative, the office management — particularly the owner Linda — is cited in numerous reviews as rude, dismissive, and unresponsive to legitimate co... Read more

Pat's Plumbing has a deeply polarized review history spanning over a decade. Professionalism scores moderately because while many individual technicians (Pat, Alex, Jesse, Julio, Merle) are repeatedly praised for being friendly, punctual, and communicative, the office management — particularly the owner Linda — is cited in numerous reviews as rude, dismissive, and unresponsive to legitimate complaints. Pricing is the single most damaging dimension: an overwhelming volume of reviews across many years describe quotes that are 2x to 5x higher than competitors or DIY costs, with multiple reviewers citing specific dollar amounts that appear grossly inflated for simple jobs; this is not a handful of outliers but a consistent, high-volume pattern. Project completion is mixed — many jobs are completed successfully and on time, but there are credible accounts of no-shows, failed inspections, work not up to code, unresolved problems after payment, and at least one instance of warranty being denied. Experience scores moderately positive because skilled technicians are frequently praised for diagnosing and resolving complex issues, but is dragged down by documented cases of substandard workmanship, code violations, and misdiagnosis. Read less