Northwest Septic & Pumping

This contractor presents a deeply polarized review profile: a cluster of enthusiastic 5-star reviews from roughly 2016–2018 praising Jazz, Harry, and the team for responsiveness, fair pricing, and knowledgeable work, contrasted sharply with a sustained pattern of serious 1-star complaints from 2018 onward. The negative reviews consistently allege incomplete septic pumping (refusing to pump secon... Read more

This contractor presents a deeply polarized review profile: a cluster of enthusiastic 5-star reviews from roughly 2016–2018 praising Jazz, Harry, and the team for responsiveness, fair pricing, and knowledgeable work, contrasted sharply with a sustained pattern of serious 1-star complaints from 2018 onward. The negative reviews consistently allege incomplete septic pumping (refusing to pump second compartments), total communication breakdown (unanswered calls, full voicemails, deliberate hang-ups), failure to deliver promised documents, and in one case alleged extortion. Project completion is the most damaged dimension, with multiple reviewers explicitly stating the job was not finished and follow-up was refused. Professionalism scores are dragged down severely by repeated, specific accounts of unprofessional conduct including hanging up on customers and no-shows. Pricing scores remain relatively higher because positive reviewers consistently praised fair rates, but even this is undermined by allegations of charging for work not performed. Read less