Aqualine Plumbing, Electrical & Heating

Aqualine's review corpus is deeply polarized: a cluster of enthusiastic 5-star reviews praising specific technicians (Jordan, Gabriel, Garrett, Isaac, Nicole, Eddie, Jeff) sits alongside a large volume of detailed 1-star accounts describing missed appointments, no-shows, wildly inflated pricing, incomplete or incorrect work, and outright refusal to follow up. The negative reviews are highly specif... Read more

Aqualine's review corpus is deeply polarized: a cluster of enthusiastic 5-star reviews praising specific technicians (Jordan, Gabriel, Garrett, Isaac, Nicole, Eddie, Jeff) sits alongside a large volume of detailed 1-star accounts describing missed appointments, no-shows, wildly inflated pricing, incomplete or incorrect work, and outright refusal to follow up. The negative reviews are highly specific, credible, and span multiple years through the most recent review in September 2024, indicating persistent systemic problems rather than isolated incidents. Pricing complaints are among the most severe, with multiple reviewers documenting charges of $1,100–$9,000 for work later completed by competitors for a fraction of the cost, and at least one reviewer alleging fraudulent misdiagnosis to upsell unnecessary replacements. Project completion is a critical failure area, with multiple reviews describing abandoned jobs, wrong parts ordered, repairs marked complete in the system when they were not, and work that had to be entirely redone by other contractors. The positive reviews, while genuine in tone for the most part, are insufficient to offset the volume and severity of the negative evidence. Read less