Aardvark Rooter

Aardvark Rooter has a deeply mixed record across all four dimensions. Professionalism is the most contested area: multiple reviews praise Fred Fazio's communication and crew courtesy, but a 1-star review describes a crew member as 'flat out rude,' refusing to honor a printed coupon and complaining to other workers on-site, and another review documents two consecutive appointment cancellations with... Read more

Aardvark Rooter has a deeply mixed record across all four dimensions. Professionalism is the most contested area: multiple reviews praise Fred Fazio's communication and crew courtesy, but a 1-star review describes a crew member as 'flat out rude,' refusing to honor a printed coupon and complaining to other workers on-site, and another review documents two consecutive appointment cancellations with no-shows that cost the customer money and time. Project completion is the most damaging dimension: one review describes a catastrophic failure where a septic decommission destroyed a patio and left a washing machine and kitchen unconnected to the sewer causing a flood, and another documents a job left unfinished after repeated reschedules. Pricing feedback is split — several reviewers praised competitive bids and honored warranties, while one described a $300/hour charge as 'ridiculous' and another felt $600 for a vanity and toilet install was excessive. Experience scores moderately well, with positive mentions of skilled problem-solving (fixing a faucet without breaking tile, honoring a warranty on drain clearing) offset by the serious workmanship failure in the septic review. Read less