Find Nearby Plumbers In Kennewick, Washington

Grandpa's Plumbing demonstrates exceptional performance across all four dimensions. Professionalism is the strongest pillar, with 35 reviews explicitly praising punctuality, responsiveness, communication, and courteous demeanor—particularly highlighting Debbie's phone skills and Martin's friendly approach. Project completion is consistently reliable with 28 mentions of timely work, thorough follow-through, and extra effort beyond scope. Experience is well-documented across 22 reviews, with customers noting technical knowledge, problem-solving ability, and quality workmanship. Pricing receives strong marks (90/100) across 13 mentions, with customers repeatedly describing fair, transparent, and reasonable rates. The WW Score of 92.8 reflects a highly trustworthy contractor with strong execution across all dimensions.

• All 51 reviews are 5-star or 4-star ratings with only one 2-star review (2021-06-11), creating a heavily skewed distribution. While the single negative review is substantive (follow-up failure), the overwhelming positivity warrants noting this is an exceptionally well-reviewed business.
• Two reviews (2023-06-10 and 2022-06-10, 2021-06-10) contain no text content, only ratings. These were excluded from analysis but counted in total.
• Review dates span 2016–2025, with significant clustering in 2021–2022 (post-freeze emergency period) and 2020. Most recent reviews (2025, 2024) maintain the same high-quality pattern, suggesting consistency over time.
• No evidence of fake review patterns detected. Reviews contain specific details (pipe breaks, water heater flushes, toilet repairs, faucet replacements), varied phrasing, and authentic customer voices. The consistency reflects genuine customer satisfaction rather than fabricated praise.

This WW Score of 92.8 is highly reliable and should be trusted as a strong indicator of contractor quality. The score is based on 49 substantive reviews with HIGH confidence across three dimensions and MODERATE confidence on pricing. The business demonstrates consistent excellence over nearly a decade, with recent reviews confirming sustained performance. The single negative review (non-response to inquiry) is proportionally insignificant and does not materially impact the overall assessment.

Tri City Plumbing demonstrates exceptional performance across all four dimensions. Professionalism is the strongest pillar, with 28 reviews explicitly praising punctuality, responsiveness, courtesy, and communication—particularly highlighting owner Jason and team members Cody and Colin. Project completion is equally robust with 26 mentions of timely work, thorough diagnostics, and follow-through (including post-service callbacks). Pricing receives strong marks from 18 reviews emphasizing fair value, transparency, and honest upselling practices. Experience is well-documented across 16 reviews, with customers praising technical knowledge, problem-solving ability, and quality workmanship. The consistency of 5-star ratings combined with specific, detailed praise across all dimensions indicates genuine customer satisfaction rather than generic endorsement.

• All 33 reviews are 5-star ratings with no negative feedback—this is statistically unusual and warrants caution. However, reviews contain highly specific details (names of technicians, specific problems solved, pricing comparisons, follow-up calls), which suggests authenticity rather than fake reviews.
• Review dates span from 2011 to 2024, with most reviews (24 of 33) from 2015 or earlier. Only 3 reviews are from the past 12 months (2024). This age distribution means current service quality cannot be fully verified; the company may have changed significantly.
• One review (Randy V., 2024-10-21) explicitly mentions initial confusion about billing that was later resolved, suggesting occasional communication gaps, though the reviewer ultimately rated 5 stars.

This WW Score of 92.1 is highly reliable based on volume and consistency of data (33 reviews, all dimensions with 16+ mentions), but should be interpreted with awareness that most reviews are 7+ years old and may not reflect current operations. The absence of any negative reviews is atypical and suggests either genuinely exceptional service or potential selection bias in review visibility. Recent performance (past 12 months) is underrepresented and should be monitored.

Armando and Sewer Pros demonstrate exceptional performance across all dimensions. Professionalism is consistently praised with explicit mentions of punctuality, communication, courtesy, and respectful conduct across all 8 reviews. Pricing receives strong marks with 5 reviews highlighting fair quotes, no hidden charges, and competitive rates compared to competitors. Project completion is flawless with all 8 reviews confirming work was finished completely, on time, with thorough cleanup and follow-through. Technical expertise is evident in 7 reviews, with customers noting advanced technology, specialized knowledge in trenchless repair methods, and problem-solving ability tailored to specific situations. The contractor demonstrates a consultative approach rather than one-size-fits-all solutions.

• All 8 reviews are 5-star ratings with no negative feedback or critical comments. While individual reviews contain specific details and vary in length/focus, the uniformity of perfect ratings warrants cautious interpretation.
• Most reviews (6 of 8) are from 2019-2021, with only 2 reviews from 2023 and later. Recency is limited; majority of data is 3+ years old.
• Several reviews use similar phrasing patterns ('highly recommend', 'the best', 'honest businessman') which could suggest curated or encouraged reviews, though each review contains unique project details that mitigate this concern.
• No reviews mention any service failures, delays, cost overruns, or customer dissatisfaction, which is statistically unusual for a contractor with 8+ reviews.

This WW Score of 91.2 is based on consistent, detailed positive feedback across all dimensions with HIGH confidence due to adequate mention counts (5-8 per dimension). However, the absence of any critical feedback, concentration of older reviews, and perfect 5-star uniformity suggest this score should be treated as a strong indicator of quality but with awareness that the review pool may not capture the full range of customer experiences. The score is reliable for assessing this contractor's strengths but may not fully represent potential weaknesses.

Fusion Plumbing demonstrates exceptional performance across all dimensions, with particularly strong marks for professionalism and project completion. The company excels in communication, punctuality, responsiveness, and technical expertise, with John and his team consistently praised for their knowledge, thoroughness, and ability to explain complex issues clearly. While pricing is generally described as fair and reasonable, fewer reviews explicitly address cost considerations compared to other dimensions. The overwhelming majority of reviews are recent (within past 12 months), and the company shows remarkable consistency in delivering quality work, meeting deadlines, and maintaining professional standards across diverse project types.

• Two negative/critical reviews identified: One 2-star review (2025-01-10) regarding toilet replacement where customer felt work was delayed and charged $209 without completion; One 1-star review (2023-11-22) regarding lack of written estimates and invoice detail transparency. Both represent legitimate service concerns but are statistical outliers among 127 reviews.
• One 5-star review (2021-05-07) was initially 3-star but customer was 'persuaded to change it' - review contains detailed criticism about faucet pricing ($719 for $245 faucet plus installation) and diagnostic accuracy, suggesting potential rating manipulation despite positive final rating.
• Multiple empty/blank review texts (5 instances) with 5-star ratings - these provide no usable data and may indicate automated or incomplete submissions.
• High concentration of 5-star ratings (124 of 127 reviews) is statistically unusual and warrants cautious interpretation, though detailed review content generally supports quality claims rather than appearing fabricated.

This WW Score of 88.2 is highly reliable based on 127 reviews with substantial data across all dimensions, particularly strong confidence in professionalism and project completion metrics. However, the extremely high concentration of 5-star ratings and presence of two substantive negative reviews suggest customers should independently verify pricing transparency and written estimate practices before engaging services, particularly for complex or high-value projects.

Reliable Rooter earns strong marks across all four dimensions, with the review base large enough to support HIGH confidence in every category. Professionalism is consistently praised — reviewers repeatedly highlight friendly, respectful, and communicative technicians — but is tempered by a no-show incident, a complaint about disrespectful treatment, and one poor communication complaint. Pricing scores well overall, with many reviewers calling costs reasonable or lower than expected, though one reviewer was shocked by a $489 charge for an unresolved problem and another noted costs were higher than anticipated for weekend service. Project completion is solid, with the vast majority of reviewers confirming jobs were finished promptly and correctly, but one reviewer explicitly states the problem was not resolved after payment, and a no-show appointment was reported. Experience scores highest in narrative quality, with multiple reviewers praising technical knowledge, problem-solving on difficult clogs, and proactive advice — though the unresolved $489 job and one 'unnecessary services' complaint prevent a top-tier score.

• 7 reviews contain no text at all — only a star rating. These were excluded from dimension scoring as they provide no usable evidence.
• Several reviews use very brief generic praise ('Great people and service!', 'Awesome people and service!', 'Excellent service!') with no specifics. These were counted only where they clearly supported a dimension but were weighted conservatively.
• Review date clustering: the majority of reviews are dated 2024-2025, but a significant number span back to 2013. Reviews older than 12 months (pre-May 2024) were given reduced weight in scoring. The oldest reviews (2013-2018) were treated as low-weight historical context only.
• One 1-star review (2024-09-12) describes paying $489 for less than one hour of work with the problem remaining unresolved — a serious project completion and pricing concern.
• One 1-star review (2024-06-09) describes a confirmed no-show where the company lost track of their own technician and told the customer to call someone else — a significant professionalism failure.
• One 3-star review (2023-08-25) alleges poor communications, overcharging, and unnecessary services performed.
• One 2-star review (2024-06-09) describes technicians behaving unprofessionally, showing inappropriate phone content, and repeatedly changing the quoted price.
• One 1-star review (2021-12-13) reports two unanswered calls with no callback — a responsiveness failure.
• No strong fake review patterns detected. While some reviews are brief and generic, the corpus contains sufficient specific detail, named technicians, and varied language to suggest authenticity overall.

This WW Score is based on a large, multi-year review set with HIGH confidence across all dimensions; however, the presence of five negative reviews documenting unresolved work, a no-show, pricing disputes, and unprofessional conduct meaningfully constrains the score and should be taken seriously by prospective customers.

Shephard Plumbing demonstrates strong professionalism with consistent praise for punctuality, courtesy, and communication across 19 reviews. Pricing is competitive and transparent, with customers frequently noting fair quotes and reasonable charges. However, project completion is significantly impacted by one severe 1-star review detailing a major installation error (wrong water heater for heated floors), failure to follow up, lack of accountability, and poor dispute resolution—a critical failure that substantially lowers this dimension. Technical experience is generally solid with customers praising knowledge and workmanship, though the heated floors incident reveals gaps in scope assessment and technical capability.

• CRITICAL: One 1-star review (2023-02-12) describes serious project failure including wrong equipment installation, failure to complete promised callback, lack of accountability, and insulting customer service. This is a genuine negative experience, not a fake review, and significantly impacts overall reliability.
• RECENCY CONCERN: 17 of 23 reviews are from 2019-2021 (3+ years old). Only 5 reviews are from 2023-2024. Recent review history is limited and dominated by the single major failure from Feb 2023.
• POTENTIAL PATTERN: The overwhelming majority of reviews (21 of 23) are 5-star ratings with similar positive phrasing ('professional,' 'prompt,' 'courteous'). While not definitively fake, the uniformity combined with sparse recent data warrants caution.
• ACCOUNTABILITY GAP: The 1-star review reveals the company's response to failure was defensive and dismissive rather than corrective, raising concerns about how they handle problems.

This score should be treated with MODERATE-to-HIGH caution: while professionalism and pricing dimensions are well-supported by consistent positive feedback, the project completion score is heavily influenced by one catastrophic failure that exposed serious gaps in quality control and customer service recovery. The lack of recent reviews (only 5 from past 12 months) and the company's poor handling of the heated floors dispute suggest the current reliability may be lower than historical averages indicate.