L.W. Smith Pump Service, Inc.

L.W. Smith Pump Company demonstrates strong technical expertise and project completion capability, with multiple reviews praising quick diagnosis, same-day service, and effective problem-solving. However, professionalism is significantly undermined by a recent 2023 incident involving rude phone communication that cost the company a $2,700 sale. Pricing appears fair based on limited mentions—the ... Read more

L.W. Smith Pump Company demonstrates strong technical expertise and project completion capability, with multiple reviews praising quick diagnosis, same-day service, and effective problem-solving. However, professionalism is significantly undermined by a recent 2023 incident involving rude phone communication that cost the company a $2,700 sale. Pricing appears fair based on limited mentions—the company even provided free diagnostic advice in one case rather than charging for a service call. The stark contrast between older positive reviews (2013–2018) and the recent negative experience suggests a potential decline in customer service standards. Read less