KIE Supply

KIE Supply demonstrates strong technical expertise and knowledgeable staff across electrical, plumbing, and irrigation departments, with many customers praising staff members by name for their problem-solving abilities. However, professionalism is significantly undermined by recurring complaints about customer service inconsistency, particularly regarding closing time rudeness, appointment require... Read more

KIE Supply demonstrates strong technical expertise and knowledgeable staff across electrical, plumbing, and irrigation departments, with many customers praising staff members by name for their problem-solving abilities. However, professionalism is significantly undermined by recurring complaints about customer service inconsistency, particularly regarding closing time rudeness, appointment requirements, and poor treatment of non-contractor customers. Project completion and pricing reliability are concerning, with multiple documented cases of order fulfillment failures, incorrect shipments, long delays without communication, and disputed return policies that left customers without refunds for over a year. The business shows excellence in technical knowledge but substantial gaps in operational reliability and customer service consistency. Read less