Overview of Company Customer Sentiment Analysis in May
This contractor's reviews are overwhelmingly negative across nearly every dimension. Professionalism is severely damaged by multiple accounts of supervisors hanging up on customers, technicians wandering unproductively and billing for it, and staff being described as unenthusiastic and unresponsive. Pricing is a critical failure point, with multiple reviewers explicitly describing unauthorized cre... Read more
This contractor's reviews are overwhelmingly negative across nearly every dimension. Professionalism is severely damaged by multiple accounts of supervisors hanging up on customers, technicians wandering unproductively and billing for it, and staff being described as unenthusiastic and unresponsive. Pricing is a critical failure point, with multiple reviewers explicitly describing unauthorized credit card charges, verbal quotes not honored, and bills arriving far above agreed amounts. Project completion is also poor, with complaints about work not being stood behind, no follow-through from management, and jobs effectively abandoned or handed off without notice. The one positive review (4 stars) praises a specific union-certified plumber but explicitly warns that quality is entirely dependent on who is sent, which itself is a systemic concern rather than a reassurance. Read less