Overview of Company Customer Sentiment Analysis in May
Arrow/Aarrow Plumbing shows a mixed but largely concerning track record across all scored dimensions. Professionalism received the highest score, as multiple reviewers noted punctual arrivals and polite technicians, but this was offset by one late arrival and a plumber who broke a faucet during service. Pricing is a significant weak point — three separate reviewers explicitly called out costs as... Read more
Arrow/Aarrow Plumbing shows a mixed but largely concerning track record across all scored dimensions. Professionalism received the highest score, as multiple reviewers noted punctual arrivals and polite technicians, but this was offset by one late arrival and a plumber who broke a faucet during service. Pricing is a significant weak point — three separate reviewers explicitly called out costs as excessive or unfair, including a near-$400 charge for 20 minutes of work and a $30 part, and markups on replacement units far above retail prices. Project completion is seriously undermined by one reviewer whose job was left incomplete (drain not tied into main plumbing) and another whose faucet was broken during the visit, with the plumber declining to repair the water softener entirely. Experience scores low due to documented instances of broken fixtures, uneven pipe installation, and a water softener 'repair' that a Sears representative resolved for free with hot water. Read less