Rocket Rooter

Rocket Rooter has a strong base of positive reviews praising responsiveness, punctuality, friendliness, and technical competence across many technicians including Keith, Gordon, Jeff, and Jimmy. However, several serious negative reviews meaningfully drag down all dimensions: one customer reported a no-show appointment, another described a $1,200 bill for a hose bib replacement with alleged decepti... Read more

Rocket Rooter has a strong base of positive reviews praising responsiveness, punctuality, friendliness, and technical competence across many technicians including Keith, Gordon, Jeff, and Jimmy. However, several serious negative reviews meaningfully drag down all dimensions: one customer reported a no-show appointment, another described a $1,200 bill for a hose bib replacement with alleged deceptive contract practices and unnecessary wall damage, one reported a rude hang-up when a callback was requested just past the 90-day guarantee window, and another described a messy job with broken property and an unfulfilled reimbursement promise. Pricing scores are tempered by the $700+ hose bib complaint and a $400 drain clearing complaint, even though multiple other reviews praised fair and reasonable pricing. Project completion is similarly mixed, with strong follow-through in most cases but notable failures in the no-show, the callback refusal, and the incomplete initial drain clearing. The overall picture is a contractor with genuine strengths but real and documented service failures that cannot be ignored. Read less