Keller Supply

Keller Supply exhibits a deeply polarized customer experience. Professionalism is the primary driver of the low WW Score, with 28 mentions revealing severe and consistent customer service failures: rude staff, dismissive attitudes toward non-contractor customers, refusal to help walk-in customers, and aggressive behavior from specific employees (particularly Mary). Experience scores are strong (78... Read more

Keller Supply exhibits a deeply polarized customer experience. Professionalism is the primary driver of the low WW Score, with 28 mentions revealing severe and consistent customer service failures: rude staff, dismissive attitudes toward non-contractor customers, refusal to help walk-in customers, and aggressive behavior from specific employees (particularly Mary). Experience scores are strong (78/100), with multiple reviews praising product knowledge and knowledgeable staff like Bobbie. However, project completion issues (48/100) include slow order fulfillment, inventory inaccuracies, poor communication, and unresponsiveness. Pricing is moderately favorable (65/100) with some mentions of competitive prices, though concerns about overcharging and warranty disputes exist. The business appears to prioritize contractor relationships over retail customers, creating a hostile environment for homeowners. Read less